SUPPORT
Write to us
For questions about the game, your account or your data. We reply within a few days.
ivancesaridev@gmail.com
Report a problem
Tell us your device, what you were doing and the game version: you'll find it in Settings → Info. A screenshot helps a lot.
Frequently asked questions
Do I need an account to play?
No. On first launch you only pick a username: the game creates a guest profile and saves your progress online. By linking Google or Apple from your Profile you can get it back on another device or after reinstalling the game.
How do I move my progress to another device?
Link Google or Apple from the Profile tab, then sign in with the same account on the new device. As a guest, without a linked account, your progress stays tied to this installation.
I played as a guest and my Google account already has progress: what happens?
The game asks which username to keep and merges the two profiles: scores, stats and achievements are added together. Currency, characters and items stay those of the existing account.
Can I change my username?
Yes, from your Profile, at any time. Usernames are unique: if the one you want is already taken, the game tells you.
Can I play offline?
Yes: matches play normally and your score is saved on the device, then sent as soon as you're back online. Offline, though, you can't earn or spend resources, and rewards, shop and leaderboards stay closed until you're back online.
When do new Story chapters come out?
A new chapter every Wednesday at 9:00 (Italian time). The dates of the upcoming chapters are on the Story page.
How do I turn off notifications?
From your phone's notification settings, under Ather City Control. Notifications tell you when the weekly leaderboard restarts and when a new chapter comes out.
Deleting your account
- Open the game and go to the Profile tab.
- Tap Delete account and confirm. If you linked Apple, you'll also be asked to confirm with Apple.
- The game restarts from the first screen, as after a fresh install.
Can't open the game? Write to ivancesaridev@gmail.com from the address linked to your account, or tell us your username: we'll take care of it within 30 days.
What gets deleted
Profile, username, progress, match history and leaderboard entries, immediately. The username becomes available again.
Just want to unlink Google?
With Profile → Unlink account you remove your Google account and email, and keep your progress on this device.